Questions

It’s a new way of paying so we want to make things as easy as possible. We have prepared some answers for most common questions you asked for.

Did you find what you were looking for ? Contact us at info@easypay.al and we will answer in few minutes.

 

What is EasyPay?

EasyPay is an online payment provider that offers fast bill payments, money transfers and other services through a secure gateway. It is available on Android, iOS and Windows.

How it works?

To register with EasyPay, you should first download the application on your phone or use your PC. Then you can add money to your EasyPay account by using a credit or debit card or directly through your e-banking. Start paying your bills or other services in a few clicks.

Why should i choose EasyPay?

It’s very simple, you don’t need to carry cash and you can easily avoid all the long queues. You can pay all your bills, buy products at anytime, anywhere, from your couch or while on holidays, in or out of Albania.

Is it safe to pay with Easypay?

We offer maximum security by using a two-factor authentication. To ensure your information is safe, we do not recommend using a public WiFi or accessing your account from a computer that is not yours. Do not share your password with others and change it frequently.

What if i don't have a bank account?

Even if you don’t have a bank account, you can register with EasyPay and go to one of the EasyPay sales agents to add credit to your account using cash. Alternatively, you can go to one of the banking partners of EasyPay to open a bank account.

What if i don't have e-banking or a credit card?

Contact your bank and apply for the e-banking service and/or apply for a credit card (Visa or MasterCard).

How can I be sure that the payment was successful?

We will notify you by email or SMS about the status of your payment. If you have not received our email within a few minutes please check the “spam” or “junk” folder of your inbox. Otherwise, please contact us so that we can send the confirmation email again.

Any extra costs when you pay with EasyPay?

We thrive to offer our services with no extra or hidden costs however there are a couple of services that require a small service fee. Please check out Fees & Limits for further information.

Can I cancel a payment?

No, you cannot cancel a successful payment.

Why is my account locked? How can I activate it?

EasyPay account can be locked for various reasons:

  • Your ID is missing or your personal details are not correct
  • Name on the account doesn’t match your ID
  • Suspicious transactions

If your account is locked for any of the above reasons, please contact us at info@easypay.al to reactivate it.

Did you find what you were looking for? If not, contact us at info@easypay.al and we will answer in a few minutes.